IT has come a long way in the last couple of decades. Where once IT was only a small portion of an enterprise dedicated to increasing operational efficiency, today entire business concepts are centered around IT solutions. In large companies, there are often IT organizations that are just as big as the business units that they serve. 

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Perhaps due to this history, it is sometimes difficult for the IT organization to see itself as more than just a supportive function. Managing IT Services means thinking like a business with the customer in the center role. If you want to take your in-house IT even further, change it from a cost center to a profit center. This allows business units to see what they are actually consuming, which is the first step to reducing costs and fuelling innovation. 

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At ERTEL Consulting, we are practitioners of the IT Infrastructure Library (ITIL) and believe that this should be at the core of any functional managed service. The right processes combined with transparency will give you the visibility and maneuverability to drive your IT as a business.